At your first visit to our surgery we will get you to complete a New Patient Form, which asks questions about your medical history and any dental concerns you may have. Below is attached a PDF format of the New Patient Form. You can either:
- download the form, complete it and bring it with you to your first appointment
- download the form and return it to us (via email firstname.lastname@example.org, fax (02) 8456 6767 or by post) before your first appointment
- do nothing, as we will get you to fill in the form when you attend your first appointment.
HICAPS on-the-spot claims
For the convenience of our patients, we have two HICAPS terminals in reception so that patients can claim immediately from their private health funds, so that they only need to pay for the ‘gap’ or the difference between what their health fund pays and our fee for treatment received.
This also saves the patient time because there is no need to queue for rebates or prepare any more paperwork.
HICAPS recognises the following private health funds:
Health Funds: Each health fund determines what level of rebates it will pay based on its own commercial requirements. The rebates payable on dental fees do not normally cover more than 60% for common dental items and may cover less than half of the cost of complex and expensive procedures.
A note about dental fees: Unlike Medicare, dental fees are not subsidised by the Federal Government and there is no recognised fee schedule. Fees are set by the dentist to take into account the individual costs of running their practice. As a general rule, a dentist has to pay out approximately 70% of all fees received in the overhead costs of running the practice. The fees charged in this practice are kept as low as possible whilst still providing care of the highest quality.
The best way to lower your dental costs is to prevent dental decay and gum disease in the first place. Regular checkups are a relatively inexpensive way to avoid higher costs.
Cancellation and rescheduling policy
We are more than happy to reschedule your appointment, however, we do require 24 hours notice for any appointments that need to be rescheduled or cancelled. Whilst we appreciate that ill health happens and that urgent things can come up, we would appreciate every effort made to give us as much notice as possible. Please note that if less than 24 hours notice is given, a cancellation fee may be charged, at the discretion of the dentist.
We require payment for treatment received at the time of your appointment. We understand that sometimes treatment is urgently required when finances are stretched. For this reason, we can now offer our patients NO INTEREST credit through DentiCare Payment Solutions. Denticare is a simple direct debit payment plan to pay for dental treatment received. So don’t put off dental treatment that you need which may cause you unnecessary pain and inconvenience.
If you would like to make an appointment, please call us on (02) 8456 6789 or submit the contact form.